Frequently Asked Questions
Do you sell raw milk?
▼It is illegal to sell raw milk in Canada. We understand that most of our customers want milk that retains all its natural fat, vitamins and nutrients. Thats why we never do industrial level processing and only do very low level pasteurization (63 degrees) which kills harmful bacteria while also retaining all the healthy nutrients.
Can I do pickup of milk?
▼We currently only operate from our online store (milkmenfarms.com) and do not operate from a physical store location.
What if I am not home to receive my milk?
▼We send a 2HR delivery window ETA email and text on friday, so you will know when to expect us. We will drop off the milk at your porch/front-door, take a picture and send you a delivery text message and email notification. If you want us to call you, ring the doorbell or if you live in a basement unit, please mention it in delivery instructions explicitly. Note that it is your responsibility to bring the milk inside the house and refrigerate in a timely manner to avoid spoiling.
Is there a minimun dollar amount for the order?
▼No, there is no minimun order quantity. There is an incentive of free delivery if your order size exceeds $30.
What is your delivery area?
▼Due to popular demand we are always updating the postal codes that we serve. Please go to "How it works?" page to check if we serve your postal code. If we dont serve your postal code as of yet, you will also have the option to vote for your postal code.
What do I do with empty bottles?
▼We offer 1L bottle as trial of our product so you can keep the bottle. Half gallon bottles however should be rinsed and thoroughly cleaned and left on the porch by the next delivery day. We will leave new filled bottles and pickup the old used bottles. This way we can keep the prices low and help promote recycling. A charge of $5 will be added to your card if the bottle is broken or unreturned.
What is the difference between Jersey and Holstein Cow?
▼Jersey and Holstein are both cow breeds. The major difference between Jersey and Holstein is in the milk fat content. Jersey cow tends to have more milk fat compared to Holstein.
Is your milk organic?
▼All of our cows and buffaloes are grassfed, GMO free, raised humanely and hormone free. However, We dont have an official "Organic" certification as of yet.
How do I change, pause or cancel my subscription?
▼The best way to manage orders and subscriptions would be by creating and logging into your account at the login page. You can also manage your subscriptions via the link that you get in the email when your subscription is activated.
How do I change my subscription address?
▼You can change your subscription address by logging into your account. Please make sure that you go to "How it works?" page beforehand to check if we do delivery in your new address. If we dont currently deliver to your address you can vote for your postal code and temporarily pause the subscription.